Contact Us

CONTACT US

Contact Light Luxury Station

We're here to help with questions regarding products, sizing, orders, shipping, returns, refunds, and other customer-service matters.

Customer Service

Email: luckly901225@outlook.com

When contacting us about an existing order, please include your order number so that we can locate your order efficiently.

For product-related claims, we may request photographs or other reasonable documentation relevant to the issue.

Business Information

Light Luxury Station
Operated by BOONESA TECH LLC

450 Southland Dr
Lexington, KY 40503
United States

Website: wulotusart.com
Email: luckly901225@outlook.com

Order and Transaction Questions

For questions involving:

Order status, shipping, tracking, sizing, incorrect merchandise, damaged merchandise, returns, cancellations, or refunds, please contact us directly.

We will review the relevant order and transaction records and respond in accordance with our published policies and applicable law.

Disputes and Chargebacks

If you believe there is a problem with a transaction, we encourage you to contact us before initiating a payment dispute.

Please provide:

Your order number;
The email address used for the order;
A description of the issue;
Relevant photographs or documentation, where applicable.

We may review order records, product selections, payment records available to us, fulfillment records, tracking information, delivery confirmation, return records, refund records, and prior communications in order to investigate the matter.

Where a payment dispute or chargeback has already been initiated, we may provide relevant transaction and fulfillment records to the applicable payment processor, acquiring bank, card network, or issuing bank for resolution through their established dispute process.

Responsibility for Transactions

BOONESA TECH LLC / Light Luxury Station is the merchant responsible for products sold through this website, fulfillment, returns, refunds, and customer service.

Shopify provides ecommerce infrastructure and is not the seller of merchandise offered by Light Luxury Station.

Payment providers facilitate payment processing and related financial services. They do not assume Light Luxury Station's responsibilities as the merchant unless expressly required under their applicable terms or law.

Fraud Prevention and Security

To protect customers and our business, transactions may be subject to fraud-prevention and risk screening.

We may request reasonable verification before processing or fulfilling an order when information appears inconsistent or when a transaction presents elevated risk.

Suspected unauthorized or fraudulent transactions may be canceled or refunded where appropriate.