Shipping policy

Store Name: Light Luxury Station
Website: wulotusart.com

Business Name: BOONESA TECH LLC

Business Address:
450 Southland Dr
Lexington, KY 40503
United States

Customer Support Email:
luckly901225@outlook.com

1. Return & Exchange Policy

At Light Luxury Station, customer satisfaction is our priority. We want every customer to have a safe and reliable shopping experience.

We accept eligible return and exchange requests according to the following terms:

United States Customers

Customers located in the United States may request a return or exchange within:

30 days after receiving the order

The customer must contact us within this period to request return authorization.

European Union Customers

For customers located in the European Union, we provide a:

14-day right of withdrawal

Customers may request a return within 14 days after receiving their order without providing a reason, in accordance with applicable EU consumer protection regulations.

International Customers

Customers outside the United States and European Union may request a return within:

30 days after receiving the order

Return requests must meet all requirements stated in this policy.

2. Return Conditions

To be eligible for a return or exchange, items must meet the following requirements:

  • The product must be unused and unworn
  • The product must be returned in its original packaging
  • The product must include all original accessories, tags, and packaging materials
  • The product must be in the same condition as received

Items that show signs of:

  • Wear
  • Washing
  • Damage
  • Alteration
  • Missing original packaging

may not be accepted for return.

For footwear products, please try shoes indoors on a clean surface to ensure proper sizing before wearing them outside.

3. Items Not Eligible for Return

The following items are not eligible for return or exchange:

  • Customized or personalized products
  • Products modified according to customer requests
  • Items damaged due to improper use
  • Items returned without original packaging

4. Return Shipping Costs

Customer Preference Returns

If the return is requested due to reasons such as:

  • Wrong size selection
  • Change of mind
  • Personal preference
  • Ordering the wrong item

the customer is responsible for the return shipping cost.

International customers are also responsible for return shipping costs unless the return is caused by an error from Light Luxury Station.

Seller Responsibility Returns

Light Luxury Station will cover return shipping costs and provide a solution if:

  • The product received is defective
  • The product is damaged before arrival
  • The wrong product was shipped
  • The item received does not match the customer's order

In these situations, we will arrange a replacement or provide an appropriate resolution.

5. Return Request Process

To start a return, please contact our customer support team:

📧 Email:
luckly901225@outlook.com

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos if the product has quality issues

Our team will review the request and provide return instructions.

Please do not send items back before receiving return authorization from our customer service team.

Unauthorized returns may not be accepted.

6. Refund Processing

Once your returned item is received and inspected, we will send an email confirmation regarding the refund status.

Approved refunds will be processed:

Within 5–10 business days after receiving and inspecting the returned product

Refunds will be issued through the:

Original payment method used for the purchase

Examples:

  • Credit card payments will be refunded back to the original card
  • PayPal payments will be refunded back to the original PayPal account

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

7. Exchanges

If you need a different size or replacement item, please contact us before returning your product.

Exchange requests are subject to:

  • Product availability
  • Return eligibility
  • Condition of the returned item

If the requested replacement item is unavailable, we will provide alternative solutions.

8. Damaged, Lost, or Incorrect Items

We carefully inspect all products before shipment.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect product

please contact us within 7 days after delivery with supporting photos or videos.

After verification, Light Luxury Station will take full responsibility and provide:

  • Replacement shipment
  • Exchange solution
  • Refund solution when applicable

9. Fraud Prevention & Order Protection

To protect our customers and maintain a secure shopping environment, Light Luxury Station reserves the right to review return requests for potential fraud or abuse.

We may refuse returns involving:

  • Repeated excessive return activity
  • Items showing signs of use or damage
  • Missing original products or packaging
  • Unauthorized return shipments

These measures help protect legitimate customers and ensure fair service for everyone.

10. Payment Security

All payments are processed securely through trusted payment providers.

Light Luxury Station follows industry-standard security practices to help protect customer payment information and prevent unauthorized transactions.

We do not store complete payment card information.

11. Contact Information

Light Luxury Station
Operated by BOONESA TECH LLC

📍 450 Southland Dr
Lexington, KY 40503
United States

📧 Email: luckly901225@outlook.com

We are committed to providing a transparent, secure, and customer-focused shopping experience.