RETURN & REFUND POLICY

Last Updated: September 1, 2026

Thank you for shopping with Light Luxury Station, operated by BOONESA TECH LLC.

We want customers to shop with confidence. This Return & Refund Policy explains our return eligibility requirements, procedures, refund process, and how order-related disputes are handled.

1. Return Period

We accept eligible return requests within 30 days after delivery.

To be eligible for a return, the item must generally:

• Be in the same condition in which it was received;

• Be unworn, unused, unwashed, and undamaged;

• Include original tags, labels, accessories, and packaging where applicable;

• Show no signs of wear, alteration, washing, misuse, or customer-caused damage; and

• Be accompanied by valid proof of purchase.

Please contact us before sending a return.

Customer Service Email:
luckly901225@outlook.com

Please include your order number and reason for the requested return.

2. Return Authorization and Instructions

Customers should contact us before returning merchandise so that we can review the request and provide applicable return instructions.

Please do not send merchandise to an address without first confirming the appropriate return procedure with us.

A package sent without sufficient order identification or to an unauthorized or incorrect address may cause delays in processing the return.

3. Incorrect, Damaged, or Defective Products

Please inspect your order after delivery.

If you believe that you received an incorrect, damaged, defective, or materially different product, contact us promptly at:

luckly901225@outlook.com

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the merchandise;

• Photographs of relevant labels, including size labels where applicable;

• Photographs of the packaging if relevant to the claim; and

• Any other reasonable information needed to investigate the issue.

After reviewing the evidence, we will determine the appropriate resolution in accordance with this policy and applicable law.

Depending on the circumstances, an appropriate resolution may include replacement, return, refund, or another mutually agreed solution.

4. Size Selection and Size-Related Returns

Customers are responsible for reviewing and selecting the desired product size before completing checkout.

Where our product page displays multiple sizing systems, such as EU, US, UK, or centimeters, customers should review the sizing information carefully because sizing and conversions may vary between brands and models.

The product variant recorded on the completed order represents the size selected by the customer at checkout.

If the merchandise supplied matches the size selected on the original order but the customer determines that the fit is unsuitable, the request will generally be treated as a standard size-related return rather than an incorrect-item claim.

Eligible size-related returns remain subject to the requirements of this Return & Refund Policy.

5. Change-of-Mind Returns

Eligible merchandise may be returned within the applicable return period if the customer changes their mind, subject to the condition requirements described above.

Unless otherwise required by applicable law or agreed by us in writing, customers may be responsible for return shipping costs for change-of-mind, preference, or fit-related returns.

Original shipping charges, where applicable, may not be refundable except where required by law or where the return results from our error.

6. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

• Items showing signs of wear or use;

• Washed or altered merchandise;

• Items damaged after delivery through misuse or improper handling;

• Items missing essential components, labels, or packaging where their absence materially affects the condition or resaleability of the product;

• Final-sale items clearly identified as such before purchase; and

• Items otherwise excluded from return under applicable law.

If you have questions about the eligibility of a specific item, contact us before returning it.

7. Return Shipping

After a return request is approved, we will provide applicable return instructions.

Customers should retain their return shipping receipt and tracking information until the return has been completed.

We strongly recommend using a trackable shipping method.

A return cannot be treated as received by us solely because a customer states that it was shipped. We may request valid tracking or delivery information to locate and verify the returned merchandise.

8. Inspection of Returned Merchandise

After an eligible return is received, we may inspect the merchandise to verify its condition and confirm that it corresponds to the applicable order.

If additional information is required, we may contact the customer before completing the return.

We will notify the customer regarding the status of the refund after the return has been reviewed.

9. Refunds

Approved refunds will generally be issued to the original payment method.

After we issue a refund, the time required for the funds to appear in the customer's account depends on the customer's bank, card issuer, or payment provider.

Light Luxury Station does not control financial institutions' internal processing times.

Where permitted by law, refunds may be adjusted for applicable non-refundable charges or loss in merchandise value caused by handling beyond what is reasonably necessary to inspect the product.

10. Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

However, we cannot guarantee cancellation or modification after an order has entered fulfillment or has been transferred to a shipping carrier.

If an order can no longer be canceled, the customer may request an eligible return after delivery in accordance with this policy.

11. Packages Marked as Delivered

If carrier tracking indicates that an order was delivered but you cannot locate the package, please:

1. Check the delivery location and surrounding area;

2. Ask household members or other authorized recipients;

3. Check with a building reception desk, mailroom, or parcel area where applicable;

4. Review the carrier's delivery information; and

5. Contact us if the package still cannot be located.

We may review carrier tracking, delivery confirmation, order information, and other available fulfillment records when investigating a delivery claim.

12. Duplicate Refunds and Payment Disputes

Customers should not seek duplicate recovery for the same transaction.

For example, if a refund or replacement has already been agreed upon or completed, customers should provide accurate information regarding that resolution when communicating with their payment provider.

If a chargeback or payment dispute is initiated, we may provide relevant transaction records to the applicable payment processor, acquiring bank, card network, or issuing bank.

These records may include:

• Order information;

• Product and variant selections;

• Payment records available to us;

• Fulfillment records;

• Carrier tracking;

• Delivery confirmation;

• Customer communications;

• Return tracking;

• Return receipt records; and

• Refund or replacement records.

We encourage customers to contact us first so that we have an opportunity to investigate and resolve legitimate order concerns directly.

Nothing in this section limits any non-waivable rights available to customers under applicable law or the rules of their payment provider.

13. Fraud and Abuse Prevention

We reserve the right, to the extent permitted by applicable law, to review or decline return or refund requests that contain materially false, inconsistent, manipulated, or unverifiable information.

We may request reasonable documentation necessary to investigate suspected return abuse, unauthorized transactions, duplicate refund attempts, or other fraudulent activity.

These measures are intended to protect both customers and our business from fraudulent transactions and refund abuse.

14. Shopify and Payment Provider Responsibilities

BOONESA TECH LLC, operating Light Luxury Station, is the merchant responsible for merchandise sold through this website, order fulfillment, customer service, returns, and refunds.

Shopify provides ecommerce technology used to operate our online store and is not the seller of the merchandise offered by Light Luxury Station.

Payment processors, card networks, issuing banks, and other financial institutions provide payment and financial services subject to their respective terms and rules.

Unless otherwise required by applicable law or their applicable terms, these third parties do not assume Light Luxury Station's obligations as the merchant regarding merchandise, fulfillment, returns, or customer service.

15. Consumer Rights

This policy is intended to operate consistently with applicable consumer-protection laws.

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified.

Where applicable law provides greater rights than this policy, the applicable legal requirements will control.

16. Contact Us

For return, refund, cancellation, or order-related questions, please contact:

Light Luxury Station
Operated by BOONESA TECH LLC

Address:
450 Southland Dr
Lexington, KY 40503
United States

Email: luckly901225@outlook.com

Website: wulotusart.com

Please include your order number when contacting us regarding an existing purchase.