SHIPPING POLICY

Last Updated: September 1, 2026

This Shipping Policy explains the order processing, shipping, tracking, delivery, and delivery-issue procedures for purchases made from Light Luxury Station, operated by BOONESA TECH LLC.

1. Merchant Information

Store Name: Light Luxury Station
Operating Company: BOONESA TECH LLC
Website: wulotusart.com
Email: luckly901225@outlook.com
Business Address: 450 Southland Dr, Lexington, KY 40503, United States

For questions regarding an existing shipment, please contact us and include your order number.

2. Order Processing

After an order is successfully placed and payment is authorized, the order enters our processing and fulfillment workflow.

Before shipment, orders may be reviewed for:

• Payment authorization;

• Product availability;

• Size and variant selection;

• Shipping-address completeness;

• Fraud or transaction-risk indicators; and

• Other information reasonably necessary to fulfill the order.

Customers will receive applicable order or shipping notifications using the contact information provided during checkout.

3. Shipping Time

Our standard shipping option is generally:

Standard Shipping: approximately 10–30 days

The estimated delivery period begins after the order has been processed for shipment unless otherwise stated during checkout.

Delivery estimates are provided in good faith but are not guaranteed delivery dates unless expressly identified as guaranteed.

Actual delivery times may vary depending on destination, carrier operations, customs processing, weather, peak-season demand, local delivery conditions, or other circumstances outside our reasonable control.

4. Shipping Costs

Available shipping methods and applicable shipping charges, if any, are displayed during checkout.

Where an order qualifies for:

Free Shipping Standard Shipping (10–30 days)

the customer will not be charged a separate standard shipping fee for that shipment.

Any expedited or alternative shipping option, if offered, may be subject to additional charges displayed before checkout is completed.

5. Tracking Information

Where tracking is available, a tracking number will be associated with the shipment after fulfillment.

Customers may use the tracking information provided to monitor shipment progress.

Tracking updates may include events such as:

• Carrier acceptance;

• Processing;

• Departure from origin;

• Customs processing;

• Arrival in the destination country;

• Transfer to a local delivery carrier;

• Out for delivery; and

• Delivered.

Tracking information may not update continuously at every stage of international transportation.

Temporary periods without new tracking events do not necessarily indicate that a package has been lost.

6. International Shipping and Customs

Some orders may travel through international logistics networks before reaching the customer's destination.

International shipments may be subject to:

• Export processing;

• Import processing;

• Customs inspection;

• Security screening;

• Carrier transfer; and

• Local delivery procedures.

Customs processing times are controlled by the relevant authorities and are generally outside our direct control.

A package may remain at a customs or processing facility for several days without a new tracking update.

Customers should allow reasonable time for customs processing before concluding that a shipment has been lost.

7. Duties, Taxes, and Import Charges

Depending on the destination and applicable law, international shipments may be subject to customs duties, import taxes, handling fees, or other governmental charges.

Where such charges are not collected during checkout, the recipient may be responsible for charges imposed by the destination country or applicable authority.

Any applicable responsibility will be determined according to the checkout terms and applicable law.

8. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• City;

• State or province;

• Postal or ZIP code;

• Country; and

• Telephone number where requested.

If Shopify, a carrier, or another address-validation system identifies a possible address problem, we may contact the customer for clarification before shipment.

Customers should respond promptly to address-verification requests.

9. Address Changes

If you need to change your shipping address, contact:

luckly901225@outlook.com

as soon as possible.

We will make reasonable efforts to update an address before fulfillment.

However, once an order has been processed, transferred to a fulfillment provider, or accepted by a shipping carrier, we cannot guarantee that the shipping address can be changed.

Customers are responsible for promptly reviewing their order confirmation and notifying us of address errors.

10. Incorrect or Incomplete Addresses

Delivery may be delayed or unsuccessful if the customer provides an incorrect or incomplete shipping address.

Examples include:

• Missing apartment or unit numbers;

• Incorrect postal codes;

• Incorrect street numbers;

• Incorrect cities or states;

• Misspelled street names; or

• Incomplete recipient information.

If a package is returned because of an address problem, please contact us so that we can review the available options.

Any reshipment charges resulting solely from incorrect customer-provided address information may be the customer's responsibility where permitted by applicable law.

11. Carrier Delays

Shipping carriers may occasionally experience delays outside our reasonable control.

Possible causes include:

• Customs processing;

• Weather conditions;

• Transportation disruptions;

• Carrier network congestion;

• Peak shopping periods;

• Public holidays;

• Security inspections;

• Local delivery disruptions; and

• Other unforeseen events.

If tracking confirms that a package remains in transit, customers should allow reasonable time for the carrier to complete delivery.

We will provide reasonable assistance when a shipment appears materially delayed.

12. Packages Marked as Delivered

If carrier tracking shows Delivered but you cannot locate the package, please first:

1. Check the delivery location and surrounding area;

2. Ask household members or other authorized recipients;

3. Check with building reception, concierge, mailroom, or parcel storage areas where applicable;

4. Check with neighbors where appropriate;

5. Review the carrier's tracking details; and

6. Contact the local delivery carrier if additional delivery information is available.

If the package still cannot be located, contact us at:

luckly901225@outlook.com

Please provide your order number.

We may review:

• The shipping address provided with the order;

• Carrier tracking information;

• Delivery scans;

• Delivery confirmation;

• Customer communications; and

• Other relevant fulfillment information.

A carrier's confirmed delivery record may be considered when determining whether an order was successfully delivered, subject to applicable consumer law and any additional evidence available.

13. Lost Packages

If tracking indicates that a package may have been lost in transit, contact us.

We may investigate the shipment with the relevant carrier or logistics provider.

Depending on the investigation and applicable circumstances, an appropriate resolution may include:

• Continued carrier investigation;

• Replacement;

• Refund; or

• Another appropriate resolution.

A package should not automatically be considered lost solely because tracking has temporarily stopped updating.

14. Damaged Packages

If your package arrives visibly damaged, please retain the packaging and contact us promptly.

We may request:

• Photographs of the outer package;

• Photographs of the shipping label;

• Photographs of the product;

• Photographs showing the damage; and

• Your order number.

This information helps us determine the appropriate resolution and, where applicable, pursue a carrier claim.

15. Incorrect Products or Sizes

If you believe that you received the wrong product, color, or size, contact us promptly.

Please provide:

• Your order number;

• Photographs of the product;

• Photographs of the product size label;

• Photographs of the box label where applicable; and

• A description of the issue.

We will compare the merchandise received with the product and variant recorded on the original order.

The product variant shown on the completed order represents the customer's selection at checkout.

Where the merchandise supplied matches the variant selected on the original order but the customer determines that the size or fit is unsuitable, the matter will generally be handled under our Return & Refund Policy as a size or fit-related return.

16. Refused or Unclaimed Deliveries

Customers are responsible for monitoring tracking information and accepting delivery where reasonably required.

If a package is returned because it was:

• Refused;

• Unclaimed;

• Not collected;

• Undeliverable because of customer-provided address information; or

• Otherwise returned by the carrier,

please contact us.

We will review the return status and determine the available resolution in accordance with our Return & Refund Policy and applicable law.

17. Delivery Evidence

To maintain accurate fulfillment records and resolve legitimate delivery questions, we may retain or review evidence associated with an order, including:

• Order information;

• Fulfillment date;

• Shipping address;

• Tracking number;

• Carrier acceptance records;

• Tracking history;

• Delivery confirmation;

• Delivery date and time;

• Customer communications; and

• Other legitimate fulfillment records.

Such records may be used for customer support, fraud prevention, payment disputes, carrier claims, accounting, and other lawful business purposes.

18. Payment Disputes Related to Delivery

We encourage customers to contact us if there is a delivery problem before initiating a payment dispute so that we have an opportunity to investigate the shipment.

If a payment dispute or chargeback is initiated regarding delivery, we may provide relevant evidence to the parties involved in the dispute process.

This evidence may include:

• The customer's original order;

• Shipping address;

• Tracking number;

• Carrier acceptance records;

• Tracking history;

• Delivery confirmation;

• Customer communications; and

• Other relevant fulfillment information.

Nothing in this policy prevents customers from exercising legitimate rights available under applicable law or through their payment provider.

19. Shopify and Carrier Responsibility

BOONESA TECH LLC / Light Luxury Station is the merchant responsible for processing and fulfilling orders sold through our store.

Shopify provides ecommerce technology used to operate our online store and is not the shipping carrier responsible for physically transporting packages.

Shipping and logistics companies are independent service providers responsible for transportation and delivery operations within their respective networks.

We will provide reasonable assistance with legitimate shipping issues while recognizing that certain carrier and customs operations are outside our direct control.

Nothing in this section limits responsibilities that cannot legally be excluded.

20. Fraud Prevention

We may review shipping and transaction information where reasonably necessary to identify:

• Unauthorized transactions;

• Address inconsistencies;

• Suspicious order activity;

• Duplicate claims;

• Delivery-related fraud; or

• Other material transaction risks.

Where appropriate and permitted by law, we may request additional verification before shipping an order.

21. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in shipping methods, carriers, operational procedures, or applicable legal requirements.

The current version will be published on our Site with the applicable “Last Updated” date.

Changes will not remove rights customers already have under applicable law.

22. Contact Us

For shipping, tracking, or delivery questions, please contact:

Light Luxury Station
Operated by BOONESA TECH LLC

Business Address:
450 Southland Dr
Lexington, KY 40503
United States

Email: luckly901225@outlook.com

Website: wulotusart.com

When contacting us about an existing shipment, please include your order number and, where available, your tracking number.