FAQ
Frequently Asked Questions
Who operates Light Luxury Station?
Light Luxury Station is operated by BOONESA TECH LLC, located at:
450 Southland Dr
Lexington, KY 40503
United States
Customer service: luckly901225@outlook.com
What products do you sell?
We sell footwear, apparel, and related fashion products. Our catalog may include products identified with brands such as Nike, Adidas, New Balance, ASICS, BAPE, Off-White, and others.
Availability varies and products may be added, updated, or discontinued without notice.
How do I select the correct shoe size?
Please review the size displayed for the specific product before placing your order.
Where multiple sizing systems are displayed, such as EU, US, UK, or centimeters, customers should review all available measurements because conversions may vary by brand and model.
The variant shown in the completed order is the size selected by the customer at checkout.
If you are uncertain about sizing, please contact us before placing your order.
Can I change my order after placing it?
Contact us as soon as possible at luckly901225@outlook.com.
We will attempt to accommodate changes before fulfillment begins, but we cannot guarantee that an order can be modified or canceled after processing or shipment has started.
How long does shipping take?
Shipping estimates are displayed during checkout or in the applicable Shipping Policy.
Delivery dates are estimates unless expressly guaranteed. Customs processing, carrier delays, weather, address problems, peak-season volume, and other circumstances outside our reasonable control may affect delivery.
Once tracking becomes available, customers should use the tracking information provided to monitor delivery.
What happens if tracking says delivered but I cannot find my package?
First check the delivery location, household members, neighbors where appropriate, building reception or mailroom, and the carrier's tracking information.
If the package still cannot be located, contact us with your order number so that we can review the available delivery records and determine appropriate next steps.
What if I receive the wrong product, color, or size?
Contact luckly901225@outlook.com and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of relevant product or size labels, where applicable.
We will compare the item received with the original order and determine an appropriate resolution under our return/refund policy.
What if the product is damaged?
Contact us promptly after delivery and provide photographs showing the product, packaging, and damage.
We may request additional information reasonably necessary to investigate the claim.
Can I return an item?
Eligible returns are governed by our published Return & Refund Policy.
Customers should review that policy before returning merchandise and contact us for applicable return instructions.
A refund is not automatically due merely because merchandise is sent to an address without following the applicable return procedure.
When will I receive a refund?
Approved refunds are issued according to our Return & Refund Policy.
After we issue a refund, additional processing time may be required by the customer's bank or payment provider before the funds appear in the account.
What should I do before filing a chargeback?
Please contact us first at luckly901225@outlook.com.
Provide your order number and explain the problem. This gives us an opportunity to investigate delivery records, product information, fulfillment records, returns, refunds, or other relevant information and attempt to resolve the matter directly.
This does not prevent customers from exercising any rights available through their card issuer, payment provider, or applicable law.
How do you prevent fraud?
Orders may undergo fraud and payment-risk screening.
We may verify order information, billing and shipping details, payment authorization, device or transaction indicators, and other information permitted by applicable law and our payment providers.
Orders presenting material fraud or payment risk may be held, canceled, or refunded.
Is my payment information secure?
Payments are processed through the payment methods made available at checkout. Payment processing may be performed by third-party payment providers.
We do not ask customers to send complete payment-card credentials by email