Refund policy

Refund Policy

At Wulotus Art, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Business Information

Business Name: BOONESA TECH LLC

Brand: Wulotus Art

Return Window

Return requests must be submitted within 30 days of receiving your item(s).

Return Eligibility

To qualify for a return, items must be:

• Unused and unworn

• In original condition

• Returned with all original tags attached

• In original packaging

• Accompanied by proof of purchase or order number

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized items

• Opened hygiene or personal care products

• Final sale items

Return Process

Step 1: Contact us at luckly901225@outlook.com within 30 days of receiving your order.

Step 2: Our support team will review your request within 1–2 business days.

Step 3: Once approved, we will provide return instructions and the appropriate return address.

Step 4: Ship the item back according to the instructions provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at luckly901225@outlook.com. We will work with you to resolve the issue and cover any applicable return shipping costs.

Refunds

Once your returned item is received and inspected, refunds will be processed within 5–10 business days. Refunds will be issued to the original payment method used during checkout.

If you have not received your refund within 15 business days after approval, please contact us.

International Orders

Products may be shipped internationally. Return shipping costs for international orders are the responsibility of the customer unless the return is due to our error.

Email: luckly901225@outlook.com

Customer Support Hours:

Monday – Friday, 9:00 AM – 6:00 PM (EST)