Shipping policy

Shipping Policy

Last Updated: June 9, 2026

Thank you for shopping with Wulotus Art. We are committed to delivering your order safely and efficiently. Please review our shipping policy before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

During holidays, peak seasons, or promotional events, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

1. Shipping Methods

We work with trusted shipping partners to ensure reliable delivery.

Depending on your location, orders may be shipped using:

• USPS

• UPS

• DHL

• YunExpress

• Other reputable local and international carriers

Tracking information is provided for all orders.

1. Estimated Delivery Times

Estimated delivery times after shipment are:

United States:
7–15 Business Days

Canada:
7–18 Business Days

Europe:
7–20 Business Days

Australia & New Zealand:
7–20 Business Days

Other International Destinations:
10–25 Business Days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

1. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 3–5 business days for tracking information to become active after shipment.

1. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Wulotus Art is not responsible for customs fees, import duties, or taxes charged by local authorities.

1. Shipping Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

• Customs inspections

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Carrier operational delays

We appreciate your patience and understanding in these situations.

1. Lost Packages

If your package appears lost in transit:

• Verify the shipping address provided during checkout.

• Check your tracking information.

• Contact your local carrier for additional information.

• Contact us at luckly901225@outlook.com for assistance.

We will work with the shipping carrier to investigate and help resolve the issue whenever possible.

1. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the issue and provide an appropriate resolution.

1. Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at checkout.

We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses provided by the customer.

1. Contact Information

Wulotus Art

Operated by BOONESA TECH LLC

Email:
luckly901225@outlook.com

Business Address:
450 Southland Dr
Lexington, KY 40503
United States

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)